Return & Refund Policy

At Pawsomefy, your satisfaction is our top priority. If something isn’t right with your order, we’re here to help. Please review our return and refund guidelines below:

📦 Returns & Exchanges

We currently do not accept returns for change of mind, wrong item ordered, or buyer’s remorse.

However, under our 30-Day Money-Back Guarantee, we are happy to offer replacements or refunds for the following:

  • Damaged items upon arrival
  • Wrong item received
  • Missing items from your order
  • Defective or non-functioning products

If you encounter any of the above issues, please contact us within 7 days of receiving your order.

📸 What We Need From You

To process your return or refund request, please email us at femmshoppe@gmail.com with:

  • Your order number
  • A clear photo or video showing the issue (e.g., damage or wrong item)
  • A short description of the problem

Once reviewed, we will respond within 1–3 business days.

💰 Refunds (If Applicable)

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

🔁 Replacements (If Applicable)

If you prefer a replacement instead of a refund, we’ll process and ship a new item at no extra cost—just let us know in your email.

🚫 Non-Returnable Items

To maintain hygiene and safety, certain items are non-returnable, such as:

  • Personal care and beauty products
  • Underwear or lingerie
  • Custom or personalized items

📦 Order Not Arrived?

If your order hasn’t arrived within 40 days of purchase, please reach out. We’ll investigate with our logistics partners and offer a full refund or reshipment if the package is lost in transit.

⚠️ Important Notes

  • We do not cover return shipping costs unless the item is faulty, damaged, or incorrect.
  • We cannot process claims made more than 30 days after delivery.
  • Please double-check your shipping address at checkout—we’re not responsible for orders shipped to the wrong address due to customer error.

If you have any questions, feel free to contact our support team anytime at pawsomefy@gmail.com. We’re here to make sure you have a great experience with Pawsomefy!