Shipping Policy

Thank you for shopping with Pawsomefy. We strive to provide you with quality products and a seamless shopping experience. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery timelines, and related policies for purchases made through femmshoppe.com.

Section 1: Order Processing and Fulfillment

All orders are processed within 1-3 business days (Monday through Friday, excluding US and Chinese public holidays) after payment verification. Please note that processing times may be slightly longer during peak seasons or promotional periods.

Our products ship from:

  • China warehouse (for direct import items)

You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your order has been processed and handed over to the shipping carrier.

Section 2: Shipping Methods and Delivery Timelines

Our products shipment timeframe varies by different countries:

  • All orders $75 and above qualified for free standard shipping
  • Delivery timeframe begins after order processing is complete
  • Actual delivery time depends on the origin of shipment and destination address

Shipment Origin Details:

  • United States - US (6 - 9 business days)
  • United Kingdom - UK (6 - 10 business days)
  • Canada - CN (9 - 14 business days)

Please note that business days do not include weekends or holidays. Delivery times are estimates only and not guaranteed, as they may be affected by factors beyond our control.

Section 3: International Shipping and Customs

For orders shipping from our China warehouse to international destinations:

  • Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country
  • Please ensure your shipping address is complete and includes a valid phone number for customs clearance
  • Some products may be restricted from import to certain countries
  • We cannot predict or be responsible for any additional charges imposed by customs

Section 4: Tracking Your Order

Once your order ships, you will receive an email notification containing your tracking number and carrier information. You can use this tracking number to monitor your package's progress through the carrier's website.

Please allow 24-48 hours for the tracking information to become active in the carrier's system after receiving your shipping confirmation.

Section 5: Shipping Restrictions

Certain products may have special shipping restrictions due to their nature:

  • Lithium battery-containing items may have shipping limitations
  • Some beauty products containing liquids may be restricted in certain regions
  • Large or heavy items may require special handling

Section 6: Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

Section 7: Delivery Issues

While we strive for smooth deliveries, occasionally issues may arise:

Lost Packages:
If your tracking shows delivered but you haven't received your package:

  1. Check with neighbors or building management
  2. Verify the shipping address was correct
  3. Contact the carrier directly
  4. If unresolved after 3 business days, contact our support team

Damaged Shipments:
If your package arrives damaged:

  1. Do not discard any packaging materials
  2. Take photos of the damaged package and contents
  3. Contact us within 48 hours of delivery

Section 8: Shipping During Holidays

Processing and delivery times may be extended during major holidays in both the US and China, including but not limited to:

  • Chinese New Year (typically January/February)
  • US Federal Holidays
  • Major shopping holidays (Black Friday, Cyber Monday, etc.)

We will announce any known shipping delays on our website during these periods.

Section 9: Contact Information

For any shipping-related inquiries, please contact our customer service team:

Email: pawsomefy@gmail.com
Response Time: Within 24 business hours

We appreciate your business and strive to make your Pawsomefy experience exceptional. Thank you for understanding that shipping times may vary and for your patience as we work to deliver your products safely and efficiently.

Policy Updates: We may update this Shipping Policy periodically to reflect changes in our operations or carrier services. The most current version will always be available on our website.